FAQS “I thoroughly enjoyed my time spent at the Centennial College Residence, the staff was always very pleasant and helpful in making me more comfortable in my surroundings.”

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APPLICATION / ACCEPTANCE PROCESS
1. How do I apply for Residence?
2. What is the $250.00 deposit used for?
3. When will I find out if I have been accepted into Residence?
4. What happens if I apply for single, but am accepted to a shared accommodation?
5. What is included in the acceptance package?
6. What if I can not make the payment options in the acceptance package?
7. What are Primary and Secondary Contacts?
8. When do I have to send my acceptance package back?
9. I have a medical concern and require special consideration in the room assignment process. What should I do?

MOVE-IN / MOVE-OUT
10. When can I move-into Residence?
11. Can I move in early or move out late?

LIVING IN RESIDENCE
12. How is my roommate selected?
13. When do I find out who my roommate is?
14. When do I find out what room I am in?
15. Am I required to purchase a meal plan?
16. Is housekeeping services offered?
17. What if something breaks in my room?
18. When is the front desk open?
19. Are co-ed or family accommodations available?
20. Is parking available for Residents?
21. What kind of security is in place?
22. Can I bring additional cooking devices?
23. How will I know what is going on in the Residence?
24. What if it gets really loud in Residence while I'm sleeping or studying?

TERMINATION & CANCELLATION
25. What happens if I decide not to come to Residence?
26. If I cancel my Residence application will I receive my money back?

OTHER
27. Can I visit the Residence?
28. Can I stay in Residence over the winter break?
29. How do I get an Income Tax receipt?
30. How far is the Residence from my campus?

APPLICATION / ACCEPTANCE PROCESS

1. How do I apply for Residence?

You can apply for Residence by filling out the online application. You may also apply by mail, fax or in person. Applications will be accepted at any time on a first-come, first-serve basis. Please note: When you apply for Residence you are required to pay a $250.00 deposit.

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2. What is the $250.00 deposit used for?

A deposit of $250.00 is required with all applications for Residence. Once you have moved into Residence, your deposit is used as a damage deposit for your room. It is returned to you less any charges owing after you moved out. You will be required to fill out a Room Inspection form upon arrival to the Residence. This form will be held on file for the duration of your stay with us; once you have moved out we will compare your room inspection form to the current state of your room. Payment for your security deposit can be made by Visa, Mastercard, American Express, certified cheque, or bank draft. Cash or interact can be made in person at the Residence.

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3. When will I find out if I have been accepted into Residence?

Academic Year Acceptance
Acceptance packages will be mailed out starting June 1, 2011. Please allow 2 - 3 weeks to receive your acceptance package. Applicants must have been selected during the acceptance lottery and have met all the required deadlines with their paperwork and payments. If you were not selected during the acceptance lottery, you will receive a waitlist notification.

Winter & Summer Semester Acceptance
Acceptance packages will be mailed out on a first-come, first-serve basis dependent upon availability during the Winter and Summer Semesters.

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4. What happens if I apply for single, but am accepted to a shared accommodation?

If you have been accepted into a shared open concept room and applied for a single open concept room you will automatically be placed on a wait list for a single open concept room. Should a single accommodation become available and you are on the waitlist, you will be contacted.

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5. What is included in the acceptance package?

In the acceptance package you will receive a Welcome Letter, Student Information Form and two copies of the Student Residence Agreement. The Welcome Letter provides an introduction to Residence and a summary of information for you to keep as a reference. The Student Information Form and Student Residence Agreement will need to be fully completed and returned to the Residence to complete your acceptance process. These forms ask for important information related to contact and health information, payment information, emergency contact information, and a personality profile questionnaire to help us match you with a roommate. The Student Residence Agreement is a legal document that serves as the contract between you and the Residence. Please ensure you read it over carefully, complete the form, keep one of the copies for your records and return the other copy to the Residence with your Student Information Form.

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6. What if I can not make the payment options in the acceptance package?

If you are unable to meet the payment options set out in your acceptance package your Residence spot will be offered to another candidate.

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7. What are Primary and Secondary Contacts?

It is strongly recommended that these contacts are the parents or legal guardians of the resident. As the Primary or Secondary Contact you will serve as an emergency contact and you may also be contacted if any other significant concerns or problems arise with the resident. In the case where the Primary contact is unavailable, the Secondary contact will be contacted. Once the Residence is provided with this contact information, the Manager will notify the Primary and Secondary contacts, via the supplied e-mail, that they have been identified as Primary/Secondary Contacts for the Resident. This e-mail will outline the role and responsibility of the Primary/Secondary Contact and provide the Primary/Secondary Contacts with the opportunity to opt-out of this role.

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8. When do I have to send my acceptance package back?

You are required to send your acceptance package back by the following dates:

Please ensure all paperwork is completed in full and payment is included with your acceptance package.

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9. I have a medical concern and require special consideration in the room assignment process. What should I do?

Please download and complete a Request for Special Consideration Form to provide us with more information about how we can support your success in Residence. Students requiring special accommodations on campus are encouraged to also contact the Disability Services office on campus.

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MOVE-IN / MOVE-OUT

10. When can I move-into Residence?

The official move-in date(s) for Residence are as follows.

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11. Can I move in early or move out late?

You may move-in early or move-out late however there are specific dates and fees that apply.

If you need to move-in earlier or move-out later than the above posted date(s), please contact the Residence directly 

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LIVING IN RESIDENCE

12. How is my roommate selected?

Everyone who is accepted into Residence must fill out a 'Personality Profile' located in your Student Information Form. Your roommate is selected based on your answers to your personality profile. We recommend that you fill out the personality profile by yourself and answer each question truthfully. This way you end up with the best match possible. You may request to live with a friend while in Residence, and as long as you have both been accepted, and you both request to live with each other, we will place you in the same room. Please note that there are no co-ed rooms available.

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13. When do I find out who my roommate is?

Academic Year
At the beginning of August we will mail out a package which will include the name and contact information of your roommate. Once you have received this package you can contact your roommate and get to know them better. Please refer to the Residence Life section of the website. Here you will find important questions you can ask your roommate in order to get to know them better.

Winter or Summer Semesters
Prior to moving in you will be sent a package which will include the name and contact information of your roommate. Once you have received this package you can contact your roommate and get to know them better. Please refer to the Residence Life section of the website. Here you will find important questions you can ask your roommate in order to get to know them better.

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14. When do I find out what room I am in?

We do not give out your room number prior to your arrival. The reason for this is that changes to our room registry may occur before you arrive and we want to ensure we provide you the correct information about your room. This information will be given to you upon your arrival.

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15. Am I required to purchase a meal plan?

At this time the Centennial College Residence does not require or offer meal plan options.

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16. Is housekeeping services offered?

The Residence offers bi-weekly light housekeeping services to our residents. This means that every two weeks a Housekeeper will come to your room and clean your bathroom. Housekeeping Staff are unable to touch your personal belongings and therefore in order to allow a full cleaning to occur please make sure: floors, sink and vanity, and shower areas are clear of any personal items. The Residence has vacuums available at the front desk for your use.

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17. What if something breaks in my room?

If something breaks in your room, you can come down to the Residence Front Desk and fill out a maintenance requisition form. This form authorizes our Maintenance Staff to enter you room between the hours of 9:00 AM to 6:00 PM to repair the damages you have requested. This request may take a few days to get to so we ask you to be patient. If it is an emergency we ask that you alert our Staff to the situation immediately. Please note that any damage to the room that has occurred at the fault of the resident will be billable along with labor costs and materials.

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18. When is the front desk open?

The Residence front desk is open 24 hours a day 7 days a week. We are available for questions, comments and/or concerns at anytime. Please stop by and get to know our Customer Service Representatives during your first few weeks here at the Residence.

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19. Are family or co-ed accommodations available?

The Residence does not offer any family or co-ed accommodations.

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20. Is parking available for Residents?

The Residence does not offer any on-site parking.

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21. What kind of security is in place?

The Residence offers great security from the moment you pass through the controlled access main entrance, until you slide your electronic card into your suite door. Video cameras are located in all common areas, hallways and entrances. The front desk is also staffed 24 hours a day 7 days a week.

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22. Can I bring additional cooking devices?

All cooking devices must have automatic shutoff, be approved by CSA, and must not have an open element (for example hot plates and indoor grills are not permitted). All appliances will be checked for approval by a Residence staff member.

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23. How will I know what is going on in the Residence?

Your Resident Advisor's (RA's) are always organizing events that are educational as well as events that are strictly for fun. These events allow you to meet people in your new community. Check out bulletin boards located on each floor throughout the building, attend floor meetings, and let you RA know what type of activities you would like to see in Residence.

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24. What if it gets really loud in Residence while I'm sleeping or studying?

If you are disturbed at anytime of the day or night, before contacting the front desk, please try to talk to the resident(s) who is/are causing the disturbance first. Get to know your neighbours and build a respectful community. If the disturbance continues notify the front desk and a manager or RA will help you reach an acceptable volume by speaking to the resident(s). At the same time, remember to be reasonable with the level of volume you produce as well.

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TERMINATION & CANCELLATION

25. What happens if I decide not to come to Residence?

f you decide to cancel your Residence application you must cancel it in writing. Cancellations will not be accepted over the phone and we request that your cancellation letter comes to us via e-mail, fax, or mail. Cancellations are only accepted from the student applicant. Please refer to the cancellation policy located here: Termination and Cancellation Policy

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26. If I cancel my Residence application will I receive my money back?

Please refer to the cancellation policy located here: Termination and Cancellation Policy

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27. Can I visit the Residence?

We would be happy to have you visit the Residence. Stay overnight and take advantage of the special rate of $59.95 per night (plus taxes, based on double occupancy) we are offering to all Residence applicants and their families. This is subject to availability.

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28. Can I stay in Residence over the winter break?

We do offer a winter break option for student with extenuating circumstances who cannot return home. You must inform the Residence Staff prior to December 1, 2011 to be considered for this option. This option however is always subject to Manager approval when given the written request by the deadline above. The cost for staying over the break is $200.00 for the full break or $30 per day.

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29. How do I get an Income Tax receipt?

The Residence is a "designated Residence" for property tax and rent purposes, meaning that Residence fees cannot be claimed on income tax returns. The only claim that is allowed is $25.00 for the year (with no receipt necessary), as directed by the Ontario government: 5006-TC ON 479 Ontario Credits (Student Residence Line 6114). For this reason, the Residence does not issue tax receipts for Residence fees.

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30. How far is the Residence from my campus?

The Centennial College Residence is steps away from the Progress campus and within bussing distance of other Centennial campuses.

Distance by bus:
Morningside – 20 min
Midland – 30 min
Ashtonbee - 45 min
Centre for Creative Communications – 60 min

Please visit www.centennialcollege.ca/contactus/maps for campus maps and directions. The Centennial College Residence does not provide students with a bus pas. Any students staying at the Residence and attending a Centennial College campus other than the Progress campus may need to purchase a TTC bus pass. Information regarding routes and fares can be found by visiting www.ttc.ca.

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