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FREQUENTLY ASKED QUESTIONS - Click on a question to learn more
1. How do I apply for Residence? You can apply for Residence by filling out the online application. You can apply for Residence by filling out the online application. You may also apply by mail, fax or in person. Please note when you apply for Residence you are required to pay a $250.00 deposit. A deposit of $250.00 is required with all applications for Residence. Once you move-into Residence, your deposit is used as a damage deposit for your room. It is returned to you less any charges owing after you moved out. You will be required to fill out a room inspection form upon arrival to the Residence. This form will be held on file for the duration of your stay with us. Once you have moved out we will compare your room inspection form to the current state of your room. Payment for your deposit can be made by American Express, Visa, Mastercard, certified cheque, or bank draft. Cash or interac can be made in person at the Residence. Personal cheques are not accepted. If paying by cheque, the cheque must be certified and made payable to CLC Centennial. 3. What happens if I apply for single, but am accepted to a shared accommodation? If you have been accepted into a shared open concept room and applied for a single open concept room you will automatically be placed on a wait list for a single open concept room. Should a single accommodation become available and you are on the waitlist, you will be contacted. 4. What is included in the acceptance package? In the acceptance package you will receive a lot of paperwork, including a Welcome Letter and the Student Information Form. These two documents will provide you with all of the critical information you will need to know about the next stages of the acceptance process. The Welcome Letter provides some brief details for you to keep as a reference; however, we need you to fully complete the Student Information Form and return it to the residence as soon as possible. It asks for important information related to contact information, payment information, health information, emergency contact information, and a personality profile questionnaire to help us match you with a roommate. Also included in the acceptance package will be a copy of your Student Residence Agreement (SRA), which is a legal document that serves as the contract between you and the residence. Please ensure you read it over carefully, complete the final page, sign it, and return it to the residence with your Student Information Form. 5. What if I can not make the payment options in the acceptance package? If you are unable to meet the payment options set out in your acceptance package your Residence spot will be offered to another candidate. When a guarantor signs the Student Residence Agreement they are taking financial responsibility for the Resident. If the Resident is unable to make any payments it is the responsibility of the Guarantor to meet these financial requirements. The Guarantor must sign the agreement and must provide a valid credit card number, expiry date and security code. 7. When do I have to send my acceptance package back? You are required to send your acceptance package back by July 2, 2010 in order to guarantee your spot in Residence. Please ensure all paperwork is completed in full and payment is included with your acceptance package. 8. How is my roommate selected? Everyone who is accepted into Residence must fill out a ‘Personality Profile’ located in your Student Information Form. Your roommate is selected based on your answers to your personality profile. We recommend that you fill out the personality profile by yourself and answer each question truthfully. This way you end up with the best match possible. You may request to live with a friend while in Residence, and as long as you have both been accepted, and you both request to live with each other, we will place you in the same room. Please note that there are no co-ed rooms available. 9. When do I find out who my roommate is? At the beginning of August we will mail out a package which will include the name and contact information of your roommate. Once you have received this package you can contact your roommate and get to know them better. Please refer to the Residence Life section of the website. Here you will find important questions you can ask your roommate is order to get to know them better. If you do not receive your roommate contact information, please be patient as fellow students may not have fully completed their profiles. 10. When do I find out what room I am in? We do not give out your room number prior to your arrival. The reason for this is that changes to our room registry may occur before you arrive and we want to ensure we provide you the correct information about your room. This information will be given to you upon your arrival. 11. When can I move-into Residence? The official move-in dates for Residence are September 5 - 6, 2010. You may move-into Residence earlier however there is an early move-in charge of $30.00 per day. If you wish to move-in earlier then the official move-in dates, please indicate this on your acceptance package. Payment must be made prior to occupancy. This is subject to availability. 12. Can I visit the Residence? We would be happy to have you visit the Residence. Stay overnight and take advantage of the special rate of $59.95 per night (plus taxes, based on double occupancy) we are offering to all Residence applicants and their families. This is subject to availability. 13. What happens if I decide not to come to Residence? If you decide to cancel your Residence application you must cancel it in writing. Cancellations will not be accepted over the phone and we request that your cancellation letter comes to us via e-mail, fax, or mail. Cancellations are only accepted from the student applicant. 14. If I cancel my Residence application will I receive my money back? Please refer to the cancellation policy located here: Termination and Cancellation Policy 15. Can I stay in Residence over the winter break? We do offer a winter break option for student with extenuating circumstances who cannot return home. You must inform the Residence Staff prior to December 1, 2010 to be considered for this option. This option however is always subject to Manager approval when given the written request by the deadline above. The cost for staying over the break is $200.00 for the full break or $30 per day. 16. Are housekeeping services offered? The Residence offers bi-weekly light housekeeping services to our residents. This means that every two weeks a Housekeeper will come to your room and clean your bathroom. Housekeeping Staff are unable to touch your personal belongings and therefore in order to allow a full cleaning to occur please make sure: floors, sink and vanity, and shower areas are clear of any personal items. The Residence has vacuums available at the front desk for your use. If something breaks in your room, you can come down to the Residence Front Desk and fill out a maintenance requisition form. This form authorizes our Maintenance Staff to enter you room between the hours of 9:00 AM to 6:00 PM to repair the damages you have requested. This request may take a few days to get to so we ask you to be patient. If it is an emergency we ask that you alert our Staff to the situation immediately. Please note that any damage to the room that has occurred at the fault of the resident will be billable along with labor costs and materials. 18. When is the front desk open? The Residence front desk is open 24 hours a day 7 days a week. We are available for questions, comments and/or concerns at anytime. Please stop by and get to know our Customer Service Representatives during your first few weeks here at the Residence. |
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